Your Laser Cap is ready-to-use right out of the box.

The Battery Pack that powers the Laser Cap comes partially charged.

Additionally, the Extension Cord that connects the Laser Cap to the Battery Pack is pre-connected - you simply need to connect the USB end of the Extension Cord to the Battery Pack, press the power button and you can begin your treatment session.

Every laser cap includes a detailed instruction manual and remember if you ever need us we are just an email or a phone call away.

And when you call you'll be speaking to a friendly voice here in the United States.

Usually there is no need to cut your hair. While every person is a unique case, most people have no problem with hair getting in the way of the laser cap’s treatment. Because the red laser light has been calibrated to shine through individual stands of hair, your laser cap should have no problem penetrating through to the scalp beneath. If you’re still concerned about this, or feel like trimming might deliver better results, we recommend that you consult with your physician for an expert opinion.

The reason for different treatment times is based on laser type of either pulsing or continuous wave lasers.

Some laser hair growth products use continuous wave lasers but pulsing lasers are more common.

Products that utilize pulsing lasers can be used for longer treatments (30 minutes for example), whereas products that utilize continuous wave lasers can only be used in shorter treatments (6 minutes for example). Pulsing lasers (used by illumiflow) have several advantages.

They dissipate heat and regulate laser output.

When pulsing lasers are in the “off state” phase of each pulse (also known as a quench period), the laser can rebuild sufficient power for the next “on state” of the pulse.

Additionally, the quench period allows for additional tissue rest and heat dissipation, reducing the risk of thermal damage. Further, wearing the illumiflow laser cap for 30 minutes, every-other-day offers more total treatment time (on a weekly basis) than 6 minutes every day.

Therefore, illumiflow laser caps do not need to be worn daily. Put simply, pulsing lasers are more effective and safer in general than continuous wave lasers

Commonly, our customers will experience hair loss reversal within a few months (decrease in shedding and/or new baby hair growth and/or thicker follicles).

The following phase of the hair growth cycle can take another 7-12 months to see the new hair growth.

This is why illumiflow offers a 12-month satisfaction guarantee.

If you are not experiencing results by 12 months, you are free to send your laser cap back for refund.

Preliminary results will be amplified over time with continued use of the laser cap. Hair loss experienced over time in both men and women is commonly known as Androgenic / Androgenetic alopecia. LLLT (Low Level Laser Therapy) and the illumiflow laser cap promotes hair growth under this most common form of hair loss. Under these conditions, our customers experience a decrease in shedding, increase in new hair growth and thicker hair follicles in general which gives the appearance of more hair.

Keep in mind that other external elements (diet, health disorders, extreme patterns of hair loss not considered Androgenic Alopecia) impact the effectiveness of laser therapy.

Not necessarily.

It really depends on the condition of the health of the individual and state of the hair follicles in general. Some hair follicles may become “scarred over” through trauma and may not be able to be reactivated.

However, under normal hair loss patterns (Androgenic / Androgenetic alopecia) dormant hair follicles (not “scarred over”) can be woke.

The laser cap is the center of a successful hair regrowth regimen and can be used standalone.

However, we do believe in a multifaceted approach to hair regrowth at illumiflow - any included effort alongside the laser cap is beneficial.

Our Follicle FX vitamins as well as our shampoo and conditioner can aid in your laser cap results.  

Many of our customers continue or begin the use of minoxidil / Rogaine alongside their use of the laser cap.

We always recommend a multifaceted approach – the more you can do, the better.

Many of our customers will apply minoxidil / Rogaine after they have used their laser cap – this reduces the need to constantly clean their laser cap. Any evaluation of additional products should be completed by you and a health professional.

Based on baseball cap sizing, the equivalent would be approximately 7 (23 inches circumference).

However, as the laser cap fits higher up on the scalp (vs a ball cap that is pulled down snugly), sizing isn’t necessarily 1:1 to baseball cap sizing.

On larger head shapes or sizes, the laser cap may “sit up” – which is totally fine and the laser treatment will still be effective.

You may need to secure the cap in the desired position via the included headband.

Some of our customers may report an initial increase in shedding when starting LLLT treatment.

Please note that this shedding will subside and may be indicative of a new hair growth cycle.

Yes, you absolutely can.

Often times hair transplant clinics will recommend purchasing an LLLT device after surgery (albeit at a high “floor model” cost). The laser cap will be beneficial to healing and growing both transplanted and native follicles.

Laser lights do not fade or diminish over time – if a laser diode fails, the red light will simply cease to shine.

As this occurrence is very rare, each laser cap is designed to last for 10,000 hours / 20,000 uses. Do not look directly at the laser light to determine if it is working.

Please contact us directly for repair or replacement of the device.

Just like a healthy diet or exercises, prolonged lifetime use with the laser cap is recommended.

Unlike chemical or pharmaceutical treatments, laser cap results will not immediately reverse if temporarily discontinued.

Intermittent breaks (vacations, skipped sessions, etc) won’t have a lasting effect on your long-term results.

For fastest results, try to limit treatment breaks to a minimum.