Terms And Conditions
The following terms and conditions govern your use of www.illuminflow.com (the “Site”), the purchase of products from the Site and subscription services related to the Site. The operator of this website is Premium Web, LLC (“Premium Web” “us,” “our,” or “we”). By using the Site or purchasing products from the Site, you agree to be bound by these Terms and Conditions (the “Agreement”). If you do not agree to these Terms and Conditions, please do not use this Site.
If you have any questions regarding the meaning or application of this Agreement, please direct your questions to:
Premium Web, LLC
admin@premiumweb.com
1. Who We Are and What We Do
The Site offers the Illumiflow Laser Cap manufactured by eGlobal, LLC as well as related products and accessories.
2. Access to the Site
This Agreement grants you a limited, revocable, nonexclusive license to access the Site for your own personal use. You may not sub-license your rights to a third party, and this license does not extend to any collection, aggregation, copying, duplication, display or derivative use of the Site nor any use of data mining or similar data gathering and extraction tools for any purpose unless expressly permitted by Premium Web. A limited exception is provided to general purpose internet search engines and non-commercial public archives that use such tools to gather information for the sole purpose of displaying hyperlinks to this Site, provided they each do so from a stable IP address or range of IP addresses using an easily identifiable agent.
Although it is not required to access the Site, you will be given the option to create an account on the Site for your convenience. To purchase products from the Site or create an account on the Site, you must be at least eighteen (18) years of age. If you are under 18 years of age, you must obtain parental consent before obtaining access to the Site.
From time to time the Site may be inaccessible or inoperable for any reason, including, without limitation: (i) equipment malfunctions; (ii) periodic maintenance procedures or repairs which Premium Web may undertake from time to time; or (iii) causes beyond the control of Premium Web or which are not reasonably foreseeable by Premium Web.
3. Growth Promise Policy
We stand behind the effectiveness of our laser cap and see those results each day from our amazing customers. Because results are dependent on long-term use according to the directions, you must use the product for the entire 365 days before requesting to return the product. If you do not have any hair growth after 12 months, you can return your laser cap for a refund minus the 25% convenience fee. The start date of the growth promise is the day you receive your cap and it needs to be registered within 45 days of receipt. Contact us at support@illumiflow.com to register your laser cap (your name, order number, serial number and before photo will be required)
If you have followed our process and do not have new hair growth after 365 days, simply email us at support@illumiflow.com for return process instructions to obtain your RA#. You must contact the refund department between 365-395 days of use to receive a refund. You must also return the complete laser cap package within 10 days from receiving your RA#
You must use the laser cap device for the FULL 12 months (365 days) to be eligible for the growth promise. We are committed to providing life changing products, however we cannot afford to offer a money-back return if a customer does not use the laser cap for the full twelve months since results are dependent on long term use, 12 months (365 days). You must contact the refund department between 365-395 days to be eligible for the growth promise and have registered your product within the first 45 days. Only one person per household is eligible for the growth promise. If you have returned a product under this policy, you are not eligible for any further returns. Customer is responsible for return shipping. Any disputed charges will result in not being eligible for the growth promise. Your 365 days start the day you receive your lase cap. Contact us at support@illumiflow.com to register for the growth promise.
Sales on supplements and accesorries are not subject to return. All sales are final.
4. Manufacturer’s Limited Warranty
The laser cap is covered by a 2 year product warranty against defects in materials or workmanship. illumiflow covers the cost of laser cap parts up to replacement of the laser cap for any problems occurring within the first 2 years from the date received. This product warranty is void if the product has been damaged through no fault of the manufacturer, altered in any way or used in a manner other than as directed. We will replace one (1) battery, cord & charger free of charge within the two (2) years warranty. Contact us at support@illumiflow.com
5. Limited Warranty/Disclaimer of Liability
Although Premium Web may provide descriptions of various products it offers for purchase, it does not guarantee the usability or functionality of any feature of any product at any given time except in strict accordance with the Satisfaction Guarantee Policy, nor does it guaranty the accuracy of those product descriptions.
The Illumiflow Laser Cap has a rechargeable battery. Like any other rechargeable battery, it should be used in strict accordance with the instructions and even when used properly may pose a fire hazard. The product has an automatic shut off feature, but you should never use the product for longer than instructed and you should not use the product while sleeping or inattentive. Neither Premium Web nor eGlobal, LLC is responsible for any injuries you may incur from using the Illumiflow Laser Cap.
This Site and its contents are provided “as is” without warranties of any kind, whether express or implied, including without limitation any warranty as to the accuracy, availability, completeness, reliability, title, currency or content of any information or material provided by or through this site, and the implied warranties of merchantability or fitness for a particular purpose. Your use of the Site is at your sole risk. You assume full responsibility for all costs associated with your use of the Site, and that Premium Web shall not be liable for any damages of any kind related to your use of the Site.
IN NO EVENT SHALL PREMIUM WEB, EGLOBAL, LLC OR ANY DIRECTOR, OFFICER, EMPLOYEE, LICENSOR, DISTRIBUTOR, SUPPLIER, AGENT, RESELLER, OR OPERATOR OF THE SITE, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR USE OF PRODUCTS PURCHASED ON THE SITE OR ACCESS TO AND USE OF OUR SITE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SITE, (V) ANY VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SITE BY ANY THIRD PARTY, AND/OR (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
6. Third Party Payment Processing
The Site utilizes third-party vendors for processing payments for products or services purchased through the Site. You are subject to the third-party vendors’ terms of use when you use their service. Premium Web is not liable for any actions by any shopping cart service or payment processor, or any interaction between you and any third-party vendor.
7. Eligibility and Responsibility of Account
You may have the option to create an account with the Site. When creating your account or purchasing products, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, whether expressly authorized by you or not. You are responsible for keeping your account password secure. You may change your password at any time by updating your Account Profile. In addition, you agree to immediately notify Premium Web of any unauthorized use of your password or account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with this Section or to secure your account and password, including but not limited to selecting a password that is easily compromised. You are not allowed to use another customer’s account without that customer’s permission. Unless previously notified otherwise, we will assume that anyone visiting our Site with a correct account and password combination is an authorized user of that account.
If you have created an account with the Site, you may be allowed to post content to the Site. By posting to the Site, you represent that you possess the capacity to enter into a binding contract and are not a person barred by any laws from using our Site, or that you have received permission from a parent or legal guardian to post to the Site. You agree to provide true, accurate, current and complete information about yourself in all required fields of the registration form. If any of your information changes, you agree to update your registration information as soon as possible. If we have reason to suspect that your registration information is not complete, current, or accurate, or that you have otherwise violated this Agreement, your account will be subject to suspension or termination, in our sole discretion, and you may be barred from using the Site.
8. Modification of Terms of Use/ Modification of Website
We reserve the right to change this Agreement at any time. We will announce any changes by posting a revised draft of this Agreement on the Site. You can determine when this Agreement was last revised by referring to the “Last Updated” information contained herein. If a change is, in our sole discretion, material, we will notify you of the change if you are an active member of the Site. By continuing to use the Site following such changes, you will be deemed to have agreed to such changes. You agree to review this Agreement periodically to be aware of any such changes. Your use of certain services on the Site may be governed by additional rules, which will be available on the Site. By using any service you acknowledge that you have reviewed all rules for the service in question and agree to be bound by them.
We also reserve the right, at any time, to: change or discontinue any content or feature of the Site or any services or products made available through the Site without notice; and/or offer opportunities to some or all users of the Site. You agree that we will not be liable for any modification, suspension or discontinuance of the Site or of any service, content, feature or product offered through the Site. Your continued use of the Site after such changes will indicate your acceptance of such changes.
From time to time, in our sole and absolute discretion, without any notice or liability to you, we may change, move or delete portions or features of the Site, or we may add new areas or features to the Site.
9. Copyrights, Trademarks and other Intellectual Property Rights
All materials, including images, illustrations, designs, icons, photographs, text, software, graphics, videos, music and sound that are part of the Site are protected by U.S. and state copyright laws, international treaties and other intellectual property laws. All copyrighted or trademarked material or other intellectual property used on the Site is owned by us or others who have given us permission to use their protected intellectual property. The Site as a whole is also protected by copyright law and is owned by us.
The materials on the Site, and the Site as a whole, are intended solely for your personal, noncommercial use. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the intellectual property on the Site, the Site as a whole, or any related software without the prior written permission of Premium Web or the owner of that intellectual property. Further, you may not frame any of the Site content, deep-link to the Site, trespass or scrape the Site with automated agents without prior written consent of Premium Web.
10.Third-Party Content
The Site may contain content supplied by parties other than Premium Web. Any advertisements, solicitations, opinions, advice, judgments, statements or other information or content expressed or made available by such third parties, are those of the respective author(s) and not of Premium Web. We make no guarantees as to the accuracy, completeness or usefulness of any content or service provided, nor its merchantability or fitness for a particular purpose.
Premium Web is not responsible for the actions or inactions of any users of the Site, including the viability, usefulness, durability, or functionality of any product or product review listed on the Site.
11. General Conduct On The Site
The Site is intended to be used for lawful purposes only. If you create an account, you may be given the opportunity to post, transmit or otherwise make available information, opinions, ideas, images or other content on the Site. We reserve the right, but we do not have the obligation to block or remove any content posted on our site for any reason. Decisions as to whether content violates our standards will be made in our sole discretion after we have actual notice of such posting. Without limiting our rights hereunder, we have attempted to provide guidelines to those posting on our site. When using the Site:
11.1 You may not post or transmit any material or content on or through the Site:
(a) that violates or infringes in any way upon the rights of others;
(b) that discloses private personally identifying information of another person that could lead to identity theft;
(c) that discloses health related information of another person;
(d) that discloses confidential, proprietary information or trade secrets;
(e) that solicits, encourages, or promotes the use of illegal substances or activities;
(f) which is unlawful, threatening, abusive, harassing, defamatory, libelous, derogatory, constitutes invasion of privacy or publicity rights, is fraudulent or tortious, vulgar, obscene, pornographic, bigoted or hateful, intimidating, profane, scandalous, pornographic, indecent or otherwise objectionable;
(g) that is protected by the copyright, trademark, trade secret or any other proprietary rights of anyone other than you;
(h) that expresses or implies that any statements you make are endorsed by us, without our prior written consent; or
(i) that gives rise to civil or criminal liability, encourages conduct that constitutes a criminal offense or otherwise violates any local, state, or federal law.
11.2 You may not:
(a) misrepresent who you are or impersonate another person;
(b) engage in any activity on the Site that restricts or inhibits any other user from using or enjoying the Site such as “hacking,” “hijacking,” “cracking,” “spoofing,” or defacing any portion of the Site;
(c) harvest or collect information about Site visitors or Registered Users without their express consent;
(d) use the Site to defame, abuse, stalk, threaten or otherwise violate the legal rights of others or for any fraudulent purpose;
(e) create a database by systematically downloading and storing Site content;
(f) frame or mirror any part of the Site without our prior written consent; or
(g) interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available; or violate any requirements, procedures, policies or regulations of such networks.
12. User Comments, Feedback and Other Submissions
By submitting, disclosing, posting, transmitting or uploading any messages or data, including pictures and videos, to the Site, you warrant and represent that you are the owner of the contents or that you have all rights necessary to submit, disclose, post, upload, transmit and otherwise use any such content for your intended purpose. By posting information or content to the Site, you grant, and you represent and warrant that you have the right to grant, and that you do grant to Premium Web an irrevocable, perpetual, fully-paid, worldwide non-exclusive license to use, copy, perform, display and distribute such information and content and to prepare derivative works of, or incorporate into other works, such information and content, and to grant and authorize sublicenses of the foregoing. If you do not agree to this license, do not post on the Site.
We may not be able to review all materials posted to the Site by users and we are not responsible for any materials posted by users. We reserve the right at all times to disclose any information necessary to satisfy any law, regulation, government request or court order to edit, refuse to post or to remove information or materials in whole or in part, that are the subject of a complaint or a report of abuse or that in our sole discretion are objectionable or in violation of this Agreement or as otherwise required by law or court order.
13. Indemnification
You agree to indemnify, defend and hold harmless Premium Web and its directors, officers, employees, agents and shareholders, and defend any action brought against us or them with respect to any claim, demand, cause of action, debt or liability, including but not limited to reasonable costs and attorneys’ fees, arising out of the use of the Site, or the violation of any of the provisions of this Agreement, by you or anyone accessing our Site under your account.
14. Governing Law and Jurisdiction
This Agreement is entered into in the State of Arizona and is governed by the laws of the State of Arizona and by the federal laws of the United States, without reference to conflict of laws principles. You agree to the exclusive jurisdiction of the state and federal courts in Arizona to adjudicate any dispute arising out of or relating to this Agreement or your use of our Site or purchase of products through the Site. You also expressly consent to the personal jurisdiction of the state and federal courts in Arizona for any such action.
15. General Provisions
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be stricken from this Agreement and the remaining provisions shall be enforced. Our failure to act with respect to any breach of this Agreement by you is not a waiver of our right to act with respect to subsequent or similar breaches. You may not assign or transfer this Agreement or your rights hereunder, and any attempt to do so is void. Premium Web shall not be liable for any delay or failure to perform resulting directly or indirectly from any causes beyond its control. You must comply with all applicable laws and regulations relating to your access to and use of the Site. This Agreement sets forth the entire understanding and agreement between us with respect to the subject matter hereof and supersedes any prior understandings or agreements with respect to such subject matter.
16. Termination/Cancellation
Premium Web may terminate your authorization to use the Site at any time, in our sole discretion. Upon any such termination, your right to use the Site will immediately cease. You agree that any termination of your access to or use of the Site may be effected without prior notice.
17. Links to Other Sites
For your convenience, Premium Web may provide links on the Site to websites that are not operated by Premium Web, including links to websites that sell products. We do not control such web sites and are not responsible for their contents, products or operation. These links do not mean that Premium Web endorses, approves or sponsors the linked sites or any information, products or services contained on those sites. We are not liable for any damage that might result from your use of the information, products or services obtained. Your use of such websites is entirely at your own risk.
18. No Agency/ No Third Party Beneficiary
There is no agency, partnership, joint venture, attorney-client, employee-employer or franchiser-franchisee relationship intended or created by this Agreement. Nothing in this Agreement is intended to benefit any third party.
19. Digital Millennium Copyright Act Compliance Notice
Premium Web respects the intellectual property rights of others. If you believe any of the content on our Site infringes your copyrights, you may send us a notice of alleged infringement that complies with the Digital Millennium Copyright Act (the “DMCA”). For more information on what a notice of infringement pursuant to the DMCA requires, please visit https://www.copyright.gov/title17/92appb.html.
Premium Web will process notices of alleged infringement that it receives and will take appropriate actions as required by the DMCA and other applicable intellectual property laws. Pursuant to the DMCA, notifications of claimed copyright infringement should be sent to Premium Web’s designated agent:
Premium Web, LLC
admin@premiumweb.com
To be effective, the notification must be in writing and must comply with the DMCA, 17 U.S.C. §512(c)(3). Notices that do not comply with the law will be disregarded.
Please be advised that if a Counter Notice to any received DMCA notice is received by the Site, we will re-post the content.
20. Updates to Terms of Use
Terms of Use updated as of November 11, 2021.
