If that does not work, please move on to the next steps:
Typically, resetting the battery and checking the connection can fix most issues. However, if you have gone through these steps and the battery is still not working, you can purchase a replacement or email us for further assistance at support@illumiflow.com (Please check your spam/junk folder for our response if you do not see it in your inbox)
“B” Battery Troubleshooting Steps
This cap has sensors in it. It must be placed on your head for the lasers to turn on. If the sensors cannot detect your head the cap will beep to let you know that the cap needs to be readjusted. In order to make sure that the sensors are being fully activated, please follow these steps:
Next, we want to make sure that the battery and the charger are working properly.
If you have gone through these steps and the battery is still not working, you can purchase a replacement or email us for further assistance at support@illumiflow.com (Please check your spam/junk folder for our response if you do not see it in your inbox)
