Contact

Email: support@illumiflow.com

Address: 3500 Whiteway #10 Butte, MT 59701

Phone: 480-910-2922

Thanks for taking the time to learn about illumiflow Laser Caps, now it’s our turn to learn about you!

If you have any questions or comments, send us a message and we’ll get back to you ASAP!

Please click here.

“A” Battery Troubleshooting

If that does not work, please move on to the next steps:

Typically, resetting the battery and checking the connection can fix most issues. However, if you have gone through these steps and the battery is still not working, you can purchase a replacement or email us for further assistance at support@illumiflow.com (Please check your spam/junk folder for our response if you do not see it in your inbox)

“B” Battery Troubleshooting Steps

This cap has sensors in it. It must be placed on your head for the lasers to turn on. If the sensors cannot detect your head the cap will beep to let you know that the cap needs to be readjusted. In order to make sure that the sensors are being fully activated, please follow these steps:

Next, we want to make sure that the battery and the charger are working properly.  

If you have gone through these steps and the battery is still not working, you can purchase a replacement or email us for further assistance at support@illumiflow.com (Please check your spam/junk folder for our response if you do not see it in your inbox)

Replacement Parts

Here is a link to purchase replacement parts: https://illumiflow.com/collections/replacement-parts